Billing, Payment and Insurance Information

Our Goal at Pacific Pain & Wellness Group is to Provide You the Quickest and Simplest Billing Process

Thank you for choosing Pacific Pain & Wellness Group as your Pain Management and psychiatric care provider. We do our best to make billing and paperwork as convenient as possible for our patients as we are committed to providing you with high quality health care regardless of your insurance policy.

We highly recommend our patients to fill up our office forms in their convenience prior to their appointment dates in order to save consultation time.

Insurance and Billing

As your healthcare provider, our relationship is with you and not your insurance company and that your benefit coverage is a contract between you and your insurance carrier. Please be aware that not all medical services at Pacific Pain & Wellness Group are covered by all insurance contracts. We encourage you to be familiar with your insurance benefits and limitations. If you have any questions about your coverage, please contact your insurance directly.

For your convenience, Pacific Pain & Wellness Group provides an online bill payment system.  This service allows you to pay your bills quickly and securely, at your convenience.

Co-Payments, Co-Insurance & Deductibles

All co-pays, co-insurance and deductibles are due at the time of service at Pacific Pain & Wellness Group.

Co-payment is a flat fee paid each time you access a medical service and must be paid before any policy benefit is payable by your insurance company.  Co-payment amount varies depending on your insurance and coverage.

Co-insurance is a percentage of the allowed charge that a patient pays after the deductible has been settled.

Deductible is the amount that must be paid by patients out of pocket before an insurance carrier will pay any expenses. The patient must pay the deductible before the benefits of the insurance policy can apply.

Self-Pay Patients

The Pacific Pain & Wellness Group is committed to providing high quality medical services to our patients. We offer our patients several payment options to help meet their financial obligations to us. Credit card information is securely transmitted for verification and processing.

Payment Methods

  • Cash
  • Checks
  • Secure electronic funds transfer from checking or savings account
  • Credit Cards (Discover, American Express, MasterCard, Visa)


As a new patient, you are required to fill up patient information forms, available online and in our office. You will then be asked to verify your insurance information prior to your appointment.

All new patients are required to provide us with all their insurance identification card(s) on their arrival for photocopies which will be saved on their billing files.  Providing us your accurate information at the time services are rendered will help facilitate timely filing of claims. Please inform us if you are covered by more than one insurance company to confirm which company is the primary carrier. It will also be helpful if you could let us know in advance if there are any changes in your health coverage. Your cooperation in keeping your information current is greatly appreciated.

Please be prepared to pay uncovered costs during your appointment.  Depending on your insurance policy, you may be required to make co-payments and other deductible costs for our services.

Pain Management Charges

Pain management charges at Pacific Pain & Wellness Group will be billed just like anesthesia charges. A facility charge may also accompany the professional charge.

Mental Health Charges

Pacific Pain & Wellness Group charges for individual therapy sessions and every patient is expected to pay the fee at the end of each session. If your health insurance includes out of network out-patient Mental Health benefits, this provision usually provides coverage for our Mental Health or psychiatric care services

Anesthesia Charges

Pacific Pain & Wellness Group charges on a fee-for-service basis, which means that we do not work for the hospital, surgery center or outpatient facilities. Our services are not covered in the hospital bill; therefore, our bill to you is based on several factors, including the nature of the treatment or surgical procedure, the time involved, and the status of your health. The medical facility will charge you separately for anesthetic medicines, gases, and use of monitoring and disposable equipment. More importantly, Pacific Pain & Wellness Group is contracted with most of the major insurance companies in California.

Contact Us

For further assistance regarding insurance and billing information, please contact Pacific Pain & Wellness Group at (424) 625-6600 and our representative will be more than happy to assist and coordinate with you as much as possible. Our office is open Monday to Friday, from 8:00 a.m. to 5:00 p.m.

The information we collect on our Web site is used only within Pacific Pain & Wellness Group system. We do not sell or use your personal information.